FAQ

How will I know if my order has been placed?

An order confirmation email from Custom Rod & Reel will be sent to the email address you provided at checkout. If you did not receive confirmation but believe your order was placed, please contact us directly at 954-781-5600.

What is the Return Policy?

Custom Rod & Reel, LLC will accept returns of un-opened or defective products within 30 days of purchase.  Please contact us at [email protected] to request return authorization and further instructions.

What do I do if my order was never received?

Please reach out to us via phone at 954-781-5600 or email at [email protected]

Where is the physical store located?

Custom Rod & Reel is located at:

1835 NE 25th St

Lighthouse Point, FL 33064

 

 

 

 

 

 

1 Orders
1.1 How will I know if my order has been placed?

An order confirmation email from Custom Rod & Reel will be sent to the email address you provided at checkout. If you did not receive confirmation but believe your order was placed, please contact us directly at 954-781-5600.

1.2 What is the Return Policy?

Custom Rod & Reel, LLC will accept returns of un-opened or defective products within 30 days of purchase.  Please contact us at [email protected] to request return authorization and further instructions.

1.3 What do I do if my order was never received?

Please reach out to us via phone at 954-781-5600 or email at [email protected].

1.4 Where is the physical store located?

Custom Rod & Reel is located at:

1835 NE 25th St

Lighthouse Point, FL 33064

Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »